Virtual medical assistant services for busy practices
Our HIPAA-trained remote assistants take on the front-office and admin work that buries your staff. They work your hours, in your systems, as part of your team.
What a virtual medical assistant can do
A large share of front-office work doesn't have to happen in person: answering calls, booking appointments, verifying insurance, chasing authorizations and coordinating referrals. A virtual assistant handles it remotely, so your in-office staff can focus on patients in the room.
Scheduling and reminders
Booking, rescheduling and confirmation calls or texts that reduce no-shows.
Patient intake
Collecting demographics and insurance details and entering them correctly in your EHR.
Insurance verification
Eligibility and benefits checks before visits, noted in the patient's record.
Prior authorizations
Submitting and following up on authorizations so care isn't delayed.
Referral coordination
Sending and tracking referrals and getting reports back to the chart.
Phone and inbox coverage
Answering patient calls, portal messages and faxes on time and professionally.
How it works
- Define the role. We agree on the tasks, hours and systems the assistant will cover.
- Match an assistant. We assign an assistant trained in HIPAA and experienced in medical front-office work.
- Onboard. The assistant learns your workflows, scripts and EHR, with our supervisor alongside.
- Review. Regular check-ins on workload and quality, with a backup assistant for time off.
Why practices use virtual assistants
- Cover front-office gaps without the cost and time of hiring locally.
- Get coverage that continues when an assistant is out sick or on leave.
- Scale hours up or down as patient volume changes.
- Connect admin work directly to billing, so intake and authorization errors don't turn into denials.
Frequently asked questions
Are your virtual medical assistants HIPAA trained?
Yes. Every assistant completes HIPAA privacy and security training, works under our signed BAA with your practice, and uses only the system access you approve.
What hours do virtual assistants work?
Assistants work the hours you choose, usually aligned with your office hours in your US time zone.
Do they work in our EHR and phone system?
Yes. Assistants use your EHR, practice management system and phone or messaging tools with their own logins.
Can we start part time?
Yes. You can start with part-time coverage for specific tasks and increase hours as needed.
Often paired with virtual medical assistants
Find out where your practice is losing revenue
Book a free, no-obligation practice review. We look at your claims, denials and A/R and send you a written summary of what we would fix first.